Returns Policy
You may return most new, unopened items within 2 days of delivery for a full refund.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
Shipping
Nuevo Vallarta, Bucerias, La Cruz, Punta de Mita and Sayulita.
Shipments to these destinations are on Thursday minimun 500 pesos, orders must be placed on Wednesday ( 1 day before) at 11:00 am. The hours vary but normally it is between 4:00 pm to 7:00 pm (depends on traffic, etc.) Deliveries in Sayulita are at the gas station, at the entrance of Sayulita or at the town market (in season)
Payments by paypal
PayPal payments can be with a higher rate since we can not use the same exchange, and PayPal charges a commission. We have other options such as a cash on delivery card or cash. New customer deliveries must be prepaid either by PayPal or bank transfer.
PayPal will be sent once we have the correct total, since sometimes due to the nature of our products there is not enough and the order is not complete (it is notified as long as possible)
For members always send the PayPal one day later without problem they will receive their order even if this PayPal is not paid yet. They have up to 48 hours to pay for their order.
Deliveries in Puerto Vallarta
Deliveries in Puerto Vallarta are available every day.
deliveries must meet several very easy requirements:
- They must be before 11:00 am
- Minimum 500 pesos
- They must be able to be received within a schedule from 3:00 pm to 6:00 pm. Remember:
If you do not meet any of the requirements, delivery can be made but it would have an extra cost since we will have to go to an external courier.
All of this does not apply to deli orders.
Thank you